Refund policy

Return & Refund Policy

Thank you for shopping at YABANI. We take great pride in the quality of our skincare products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns & Right of Withdrawal (14 Days)

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order.

• Due to health protection and hygiene reasons, skincare products can only be returned if they are unopened, unused, fully sealed in their original packaging, and in resalable condition.

• Products with broken seals, opened jars, or used cosmetics cannot be returned or refunded.

2. Damaged, Defective, or Incorrect Items

We take quality issues very seriously. If your package arrives damaged during transit, defective, or contains an incorrect item:

• Please inspect your order upon receipt and contact us immediately at contact@yabani.eu within 48 hours of delivery.

• Please include your order number, a clear photo/video of the damaged or incorrect item, and the packaging.

• Once verified, we will issue a free replacement or a full refund for the affected item.

3. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning non-defective items. Return shipping fees are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

5. Contact Us

For any questions regarding returns or refunds, please reach out to our team at contact@yabani.eu.